[Hiring] Telehealth Coordinator @Pets Sanctuary

Role Description

The Telehealth Coordinator serves as the vital connection between our foster families, adopters, and our network of 200+ veterinary partners. This role is responsible for scheduling and managing virtual veterinary appointments, conducting regular animal welfare check-ins with foster and adoptive families, triaging incoming health concerns, and ensuring every animal in our care receives timely and consistent follow-up. The Telehealth Coordinator works fully remotely and collaborates directly with our Veterinary and Care Operations team.

Key Responsibilities

• Schedule and manage virtual veterinary consultations between foster families, adopters, and our veterinary partner network
• Serve as the first point of contact for foster and adoptive families with animal health or welfare concerns
• Conduct regular scheduled check-in calls and video appointments to monitor animal wellbeing
• Maintain accurate and up-to-date health records for every animal in our care
• Coordinate with veterinary partners to ensure appointment availability and consistent quality of care
• Support our rehabilitation specialists with wellness check-ins for animals currently in our rehabilitation programme
• Produce weekly summaries of appointment activity and outstanding welfare flags for the Director of Veterinary and Care Operations

Requirements

• Minimum 2 years of experience in a veterinary, healthcare coordination, or telehealth scheduling role
• Exceptional organizational skills with strong written and verbal communication
• Comfortable working independently in a fully remote environment
• Proficiency with digital scheduling tools and video conferencing platforms
• Genuine passion for animal welfare
• Reliable high-speed internet and a professional home working environment