[Remote] Account Manager, Client Services - Channel Partners, OI Product - Remote
Note: The job is a remote job and is open to candidates in USA. Optum, a global organization that delivers technology-aided healthcare services, is seeking an Account Manager, Client Services to serve as the strategic business lead for a portfolio of complex healthcare channel partners. The role focuses on executive relationship management, revenue retention and growth, partner satisfaction, operational oversight, and cross-functional coordination across the organization.
Responsibilities
- Manage a portfolio of strategic healthcare partner relationships, ensuring partner success, satisfaction, and business growth
- Develop and execute revenue retention and growth strategies for assigned partners
- Consult with partner leadership to understand business objectives and align Optum solutions to support their goals
- Build and maintain relationships across partner organizations, including Director, VP, and C-suite stakeholders
- Lead business reviews, strategic planning sessions, and ongoing partner engagement activities
- Coordinate cross-functional teams across Product, Sales, Operations, Support, Finance, and IT to deliver a strong partner experience
- Serve as the primary escalation point for operational issues impacting partner relationships
- Support contract renewals, operational contract changes, onboarding activities, and product adoption efforts
- Maintain accurate documentation and reporting within Salesforce and other corporate systems
Skills
- 5+ years of customer-facing account management or client management experience within the healthcare industry
- Experience presenting to and engaging with senior leaders and executives
- Proficiency with Microsoft Excel, PowerPoint, Salesforce, and virtual meeting platforms
- Demonstrated success managing complex customer or partner relationships
- Proven ability to drive revenue retention, growth initiatives, and operational improvements
- Proven solid organizational and project management skills with the ability to manage multiple priorities simultaneously
- Proven effective problem-solving, analytical, and decision-making capabilities
- Proven ability and willingness to travel up to 25% as business needs require
- Experience managing channel partnerships, reseller relationships, or strategic healthcare alliances
- Experience conducting executive business reviews and strategic account planning
- Experience leading contract renewals, growth initiatives, and cross-functional projects
- Knowledge of healthcare technology, revenue cycle management, claims processing, or healthcare data exchange solutions
- Demonstrated ability to influence outcomes across complex organizations without direct authority
- Proven solid commercial acumen with the ability to identify customer needs and align solutions to business outcomes
Benefits
- Flexibility to work remotely from anywhere within the U.S.
- A comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
Company Overview